Crafters Who Care sells donated, handcrafted items, original publications, and educational programs to support charitable causes. Because most items are unique and proceeds fund our nonprofit partners, this policy balances fairness to our customers with our charitable mission.

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Different types of purchases carry different terms. Please find the section below that matches what you purchased.

 

General Policy

All physical items are sold as-is and are typically one-of-a-kind handmade goods. We do not accept returns or offer refunds for change of mind.

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1. Handmade Items and Physical Products

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Eligible Returns:

We will accept returns or offer refunds under the following circumstances:

• The item arrives damaged

• The item received is significantly different from its description

• The wrong item was shipped

 

Return Request Window

Customers must contact us within 14 days of delivery. Requests made after this period may not be accepted.

 

Return Process

To request a return, email us at Info@CraftersWhoCare.org and include your order number, a description of the issue, and photos of the item and its packaging.  We will review your request and respond within 3 business days.

All returns must be authorized before shipping anything back. If your return is approved, we will provide the correct return address at that time. Items sent back without authorization may not be accepted or refunded.

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Resolution Options

If a return is approved, Crafters Who Care may, at its discretion: issue a refund, offer a replacement if available, or provide store credit.  Because most of our items are one-of-a-kind, an identical replacement is often not possible. In those cases we will offer a refund or store credit.

 

Shipping Costs

Original shipping costs are non-refundable. Return shipping may be covered only if the error is on our part.

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Non-Returnable Items

We do not accept returns for minor variations in handmade items, color differences due to screen displays, or general dissatisfaction or preference.

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2. Printed Coloring Books and Publications​

Printed books may be returned within 14 days of delivery if they arrive damaged, misprinted, missing pages, or incorrectly bound. Please email Info@CraftersWhoCare.org with your order number and photos showing the defect. We do not accept returns on printed books that have been written in, colored in, or otherwise used, or for change of mind.

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3. Digital Products and Downloads

Digital products — including downloadable coloring books, printable files, digital designs, and any other downloadable content — are final sale and non-refundable once the file has been delivered or accessed. Because digital files cannot be returned, we are unable to offer refunds, exchanges, or store credit.

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If you experience a technical problem downloading or opening your file, please contact us at Info@CraftersWhoCare.org and we will work with you to resolve it. We want you to receive what you paid for.  Digital products are licensed for personal, non-commercial use only.

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4. Classes, Workshops, and Private Coaching

Private coaching sessions are non-refundable. When you book a private session, we reserve that time specifically for you and prepare for your project in advance.  If something unexpected comes up, please contact us as soon as possible and we will do our best to reschedule you at a time that works for both of us. Rescheduling is offered as a courtesy and is subject to availability.

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Group classes and workshops may be canceled by the registrant for a full refund up to 7 days before the scheduled session date. Cancellations made less than 7 days in advance are non-refundable, but may be applied as credit toward a future session at our discretion.

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Missed sessions. If you do not attend a scheduled session and have not contacted us in advance, the session is considered delivered and no refund or credit will be issued.

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If we cancel. If Crafters Who Care cancels or reschedules a session for any reason, you will be offered your choice of a full refund or a transfer to another session date.

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Supplies. Class registration fees do not include craft supplies unless specifically stated. Supplies purchased separately by you, whether from us or another retailer, are not covered by this policy.

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Order Cancellations

If you need to cancel an order, contact us at Info@CraftersWhoCare.org as soon as possible. We will cancel and fully refund any order that has not yet shipped. Once an order has shipped, the return terms above apply.

 

Refund Processing and Timing

Once a refund is approved, we will issue it to your original payment method within 3 business days.

After we issue a refund, the time it takes to appear in your account is determined by your bank or card issuer, not by Crafters Who Care. Most refunds post within 5 to 10 business days, but some financial institutions take longer — in some cases up to two billing cycles — and processing times can vary by bank, card type, and country.

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If it has been more than 10 business days since we confirmed your refund was issued and you have not seen it, please contact your bank or card issuer first, as they will have the most accurate status. If they are unable to locate it, email us at Info@CraftersWhoCare.org and we will provide confirmation of the refund transaction to help them trace it.

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Sales tax. Any Texas sales tax collected on a refunded item will be refunded along with the purchase price.

 

Questions

If you have any questions about this policy, or if something has gone wrong with your order, please reach out to Info@CraftersWhoCare.org. We would much rather hear from you and make it right.

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Every purchase supports charitable causes. We appreciate your understanding that each transaction contributes to meaningful community impact.

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Last Updated: September 23, 2026